Shipping Policy

Processing Time

  • Orders are processed within 2–5 business days.
  • Processing may be extended during holidays or peak sales.

Shipping Time (US)

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days

Shipping Fees

  • Calculated at checkout based on location and method selected.
  • Free shipping promotions apply only when advertised.

Order Tracking

  • Tracking details are sent via email once shipped.

Address Accuracy

  • Customers are responsible for correct shipping details.
  • Sarae By Sara is not liable for delays or losses due to incorrect addresses.

Lost or Damaged Packages

  • Claims must be reported within 5 days of delivery confirmation.
  • We will assist in filing carrier claims when applicable.

Size & Fit Policy

Sizing Guidance

  • Sarae By Sara provides sizing charts for reference.
  • Customers are responsible for reviewing measurements before purchasing.

Fit Expectations

  • Kaftan garments are designed with relaxed silhouettes.
  • Minor fitting differences may occur based on body shape.

Measurement Accuracy

  • Product measurements are approximate.
  • Variations of up to 1 inch may occur due to manufacturing.

Assistance

Customers may contact support for sizing guidance prior to purchase.

Returns Due to Size

  • Returns/exchanges allowed according to the standard Return Policy.
  • Shipping fees are not covered for size-related exchanges.

Shipping FAQs

1Do you ship within the US?

Yes, we ship across all US states.

2Do you offer expedited shipping?

Yes, options are available at checkout.

3How long does delivery take?

Standard delivery typically takes 3–7 business days after processing.

4Do you ship to Alaska, Hawaii, or APO/FPO addresses?

Yes, we ship to Alaska and Hawaii. Shipping times may vary. Please contact us for APO/FPO inquiries.

5What happens if my package is delayed?

While we work with trusted carriers, delays can occasionally occur. Please contact us if your order has not arrived within the estimated timeframe.

6What if my package is lost or marked delivered but I didn’t receive it?

Please contact us within 5 days of the delivery status update so we can assist you in filing a claim with the carrier.

Jewelry Care Instructions

Proper care helps maintain longevity and appearance.

Storage

  • Store in a dry place
  • Keep away from direct sunlight
  • Use soft pouches or jewelry boxes

Avoid Contact With

  • Water
  • Perfume
  • Lotions
  • Sweat
  • Household chemicals

Cleaning

  • Wipe gently using a soft dry cloth
  • Do not use harsh cleaners

Usage Tips

  • Remove before showering or exercising
  • Avoid dropping or bending pieces

Damage Disclaimer

Sarae By Sara is not responsible for damage caused by improper care or handling.

BECOME A PART OF THE EXCITING FASHION COMMUNITY!

    • We can help you find the perfect outfit, provide styling advice, and answer any questions you may have.
    • We can help you stand out from the crowd and express your personal style
    • Ask about return policie, making it easy to exchange or return items if they don't fit or meet your expectations